Privacy Policy

Effective Date: September 2, 2023 | Last Updated: March 15, 2026

At GrowthToolz (https://growthtoolz.net), the privacy of our visitors is of paramount importance. This Privacy Policy outlines the types of information we collect, how we use it, how we secure it, and your rights concerning that information, including specific adherence to the legal requirements under the Information Technology Act, 2000, and its associated Rules, 2011 (India).

If you have any questions or require more information about our Privacy Policy, please do not hesitate to reach out to us using the contact details provided below, particularly via our designated Grievance Officer.

This Privacy Policy applies solely to our online activities and is relevant to visitors to our website with respect to the information they share and/or collect on GrowthToolz (https://growthtoolz.net). This policy does not apply to information collected offline or via channels other than this website.

1. Consent and Legal Basis

By using our website, you consent to our Privacy Policy and agree to its terms.

Under data protection law, including the IT Act, 2000, we must have a legal basis for processing your personal data. We rely on the following bases:

• Contractual Necessity: To provide you with the services you request (e.g., account management).
• Legitimate Interests: To operate and improve our business (e.g., website analytics, fraud prevention), provided your rights are not overridden.
• Consent: When you explicitly agree (e.g., for optional marketing emails).
• Legal Obligation: To comply with applicable laws and regulations.

2. Information We Collect

The personal information we request from you and the reasons for its collection will be made clear at the point we ask you to provide it.

A. Information You Directly Provide:

• Identity Data: When you register for an account, contact us, or sign up for a newsletter, we may collect your name, company name, address, email address, and telephone number.
• Correspondence Data: If you contact us directly, we may retain the content of your messages, attachments, and any other information you choose to provide.
• Sensitive Personal Data or Information (SPDI): As defined under the Indian IT (SPDI) Rules, 2011, when you register for an account, we collect information classified as SPDI: Passwords (stored in encrypted form).

B. Automatically Collected Information (Log Data):

Like most websites, we use log files. This data is collected automatically and is essential for site operations and troubleshooting. This includes:

• IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and operating system details.

3. Payment Information and Security

We do not collect or store your credit/debit card details, net banking credentials, or any sensitive financial information on our servers. All payments are processed securely through trusted third-party payment gateways in compliance with applicable security standards.

We only receive limited transaction details such as payment status, transaction ID, and basic billing information necessary for order processing and record-keeping.

4. How We Use Your Information

We use the information we collect for the following purposes (as specified under the IT Act, 2000):

• Service Delivery: To provide, operate, maintain, and customize your experience on our website (Contractual Necessity).
• Improvement and Development: Enhancing, personalizing, and expanding our website; developing new products, services, features, and functionality (Legitimate Interest).
• Communication: To communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Analytics: Understanding and analyzing how you use our website to inform business decisions.
• Security: Detecting and preventing fraud (Legitimate Interest) and ensuring the security of our services as required by the IT Act.

Nature of Services

GrowthToolz provides digital services including website development, mobile application development, and custom CRM solutions. No physical goods are sold or shipped. Information collected is used solely for delivering these digital services and related support.

5. Service Usage Responsibility

You are responsible for ensuring that any data you collect, upload, or process using our services complies with applicable data protection laws and third-party platform policies. GrowthToolz does not control or take responsibility for how users utilize data within their own systems or integrations.

6. Third-Party Services

Our services may integrate with or link to third-party platforms and tools (such as payment gateways, analytics providers, or communication platforms). We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies before using such integrations.

7. Transfer of Sensitive Personal Data or Information (SPDI)

We may transfer SPDI to other bodies corporate or persons in India or located in any other country. Such transfer is permitted only if it is necessary for the performance of a lawful contract with you or where you have consented to the transfer.

Crucially, any recipient of SPDI, whether in India or abroad, must ensure the same level of data protection that is adhered to by GrowthToolz (https://growthtoolz.net) under the IT (SPDI) Rules, 2011.

8. Data Security

We are committed to protecting your personal data, including SPDI. We implement and maintain reasonable security practices and procedures as required by the IT (SPDI) Rules, 2011. These measures include encryption, access controls, and secure server hosting, designed to maintain the safety and integrity of your personal information. We regularly review our security posture to protect against unauthorized access, disclosure, alteration, or destruction.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.

10. Your Data Protection Rights

You have specific rights regarding your personal data. To exercise any of these rights, please contact our Grievance Officer (details below). We will respond to your request within one month (as required by the IT (SPDI) Rules, 2011).

A. Rights under Indian Law (IT Act & SPDI Rules)

• Right to Review and Amend: You have the right to review the personal data or SPDI you provided and request its amendment or correction if it is found to be inaccurate or deficient.
• Right to Withdraw Consent: You have the right to withdraw your consent previously granted for the collection and processing of your SPDI, which must be provided in writing. Withdrawal of consent may limit your access to the services for which the information was sought.

B. Other Applicable Rights (GDPR & CCPA)

We honor global data protection principles, including:

• Right to Access & Erasure: You can request copies of your data and request the erasure of your personal data under certain conditions (Right to be Forgotten).
• CCPA Right to Opt-Out: California consumers can request that we do not sell their personal data. (GrowthToolz (https://growthtoolz.net) does not currently sell personal information.)

11. Grievance Redressal

As mandated by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have designated a Grievance Officer to address any discrepancies or grievances you may have regarding the processing of your information.

The Grievance Officer will redress the grievances expeditiously, and in any case, within one month from the date of receipt of the grievance.

Grievance Officer Contact Details:

Name: Indu Gupta
Email: grievance@growthtoolz.net

12. Children’s Information

Safeguarding children’s internet usage is a priority for us. We encourage parents and guardians to supervise and guide their children’s online activities.

GrowthToolz (https://growthtoolz.net) does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided this information on our website, please contact us immediately, and we will make every effort to promptly remove such information from our records.

13. Contact Us

For general inquiries or to exercise your data protection rights, you may contact us using the information below:

• Support: support@growthtoolz.net
• General Info: info@growthtoolz.net
• Grievance Officer: grievance@growthtoolz.net

Address: 91springboard NH8-Udyog Vihar 90B, Delhi – Jaipur Expy, Udyog Vihar, Sector 18, Gurugram, Haryana 122016